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Door Hardware Supply

General Policies

• SHORTAGE CLAIMS: All orders should be inspected within 10 days of delivery and shortage claims phoned in Monday - Friday from 9am-5pm EST within that 10 day time frame,

• PRICES: Prices are subject to change without notice. No prices are guaranteed. All shipments will be made at prices prevailing at time of shipment unless price protection is questioned in writing.

• CANCELLED ORDERS: All non-shipped orders cancelled after 48 hours are subject to a 3% handling charge. Standard restocking fees apply, if order has been shipped.  Emtek Products are subject to a 25% restocking fee on all returns.

• RETURN CHECK POLICY: There will be a $25.00 service charge on all returned checks. All orders will be held until monies due are received. 

• FREIGHT: Flat rate of $12.75 for U.S. continental ground service, unless otherwise specified or requested. 

• MINIMUM ORDER: There is no minimum order unless stated.

• BACK CHARGES: We are not responsible for, do not authorize, and will not accept any charges for the cost of any labor or material incurred for any repair, installation, service or replacement unless incurred with our prior written consent and agreement.

• RETURNED GOODS: No merchandise may be returned without prior approval by phone or email. Manufacturers defective goods or CCB errors are returnable within 30 days without penalty, when returned in original packaging and in resalable condition. Replacement products will be shipped immediately. Returned material (not mentioned above) is subject to a 10-30% restocking charge according to manufacturer guidelines.  Emtek Products are subject to a 25% restocking fee on all returns.

• We do not accept returns of items that have been installed.

• Special orders may not be returned for credit.

• Special orders cancelled after 48 hours or after production starts, are subject to manufacturers current restocking policy and fees.

• Prices are subject to change by the manufacturer

• Current prices are quoted on the Toll Free Numbers as often as you wish to call.

• Written quotes will be valid for thirty days.

• Direct fax is available, 24 hours a day.

• Door Hardware Supply 24 hours / 7 days a week.

• We invite you to try our online shopping system designed with you in mind. An extensive catalog of products and a wide array of finishes are available at a click of your mouse. 

• Whenever in doubt, our Knowledgeable Staff, at Cape Cod Brass, are available to answer your questions, Toll Free (877) 560-2818.

Our Customer Guarantee: We want to provide you with the highest quality service  and lowest prices on the web and across the country!

• To obtain a written quote from us CLICK HERE.